# Troubleshooting

<p class="callout info">Asking staff for help? Click the connection status at the far left of the status bar to open the **Debug log**, click **Copy log**, and paste it into your message. It shows staff what happened.</p>

### Connecting to your simulator

**Nothing responds when I scan for my simulator.** Confirm the simulator is running, confirm the setup step for your specific simulator (see [Connecting your simulator](https://kb.canadaairvirtual.ca/books/cavacars-2-pilot-guide/page/connecting-your-simulator): MSFS needs nothing, FSX/Prepar3D and X-Plane both need a manual step), and check that a firewall on the simulator's PC isn't blocking the port. If CAVacars 2 and the simulator are on different PCs, make sure both are on the same home network (not, for example, one on a Wi-Fi guest network and one on the main network).

**The scan found more than one simulator.** Pick the correct address from the list manually. This usually means more than one PC on your network answered on that port.

**My aircraft type shows as a generic code instead of its real name.** This depends on what your simulator can report. X-Plane's connection can't read aircraft identity at all today, so the app falls back to whatever aircraft your dispatch says you're flying.

### During a flight

**"File PIREP" is greyed out.** It only becomes available once you're on the ground with either your engines off or your parking brake set.

**I closed the app or crashed mid-flight.** Not a problem. See [Flight tracking](https://kb.canadaairvirtual.ca/books/cavacars-2-pilot-guide/page/flight-tracking): you have 12 hours to resume from where you left off. If you'd rather start over, cancel the flight from the **Dispatched** tab.

**My sim crashed and I restarted somewhere else.** Use **Recover** above the tracking map to move your aircraft back to its last tracked position (Microsoft Flight Simulator only). See [Flight tracking](https://kb.canadaairvirtual.ca/books/cavacars-2-pilot-guide/page/flight-tracking).

**My PIREP is waiting for staff review.** Something in the flight needs a human to look at it, such as a hard landing, a sim rate change or fuel added in flight. See [Filing your PIREP](https://kb.canadaairvirtual.ca/books/cavacars-2-pilot-guide/page/filing-your-pirep) for the full list.

### Maps

**The map background is blank or shows error tiles.** Try a different style in [Changing your map style](https://kb.canadaairvirtual.ca/books/cavacars-2-pilot-guide/page/changing-your-map-style), then restart CAVacars 2. If it's still blank, check your internet connection and post the debug log in Discord.

**Airspace, airports or navaids don't show.** Turn on a data source in the Layers panel and zoom in closer. See [Map layers](https://kb.canadaairvirtual.ca/books/cavacars-2-pilot-guide/page/map-layers).

### Browser access

**My tablet can't open CAVacars 2.** See the troubleshooting section of [Using CAVacars 2 in a browser or on an iPad](https://kb.canadaairvirtual.ca/books/cavacars-2-pilot-guide/page/using-cavacars-2-in-a-browser-or-on-an-ipad).