# Troubleshooting common installation issues

We will note here any common installation issues along with resolutions where possible.

<p class="callout warning">Please keep in mind that smartCARS 3 is not a Canada Air Virtual application, so all support requests should be pointed at [TFDi Design's support system](https://support.tfdidesign.com/support/home).</p>

##### I'm told not to run smartCARS 3 as administrator, but I am not.

[![image.png](https://kb.canadaairvirtual.ca/uploads/images/gallery/2024-12/scaled-1680-/KiXimage.png)](https://kb.canadaairvirtual.ca/uploads/images/gallery/2024-12/KiXimage.png)  
This can happen if you have UAC disabled on your PC. It will make smartCARS 3 incorrectly assume you're running it as an administrator. You should re-enable it.

#### Where is smartCARS 3 installed?

%LOCALAPPDATA%\\TFDi Design\\smartCARS

#### I only get a white screen when launching smartCARS 3

Try these steps to resolve:

1. Uninstall smartCARS 3
2. Navigate to %LOCALAPPDATA%\\TFDi Design and delete its contents
3. Reinstall smartCARS 3