Troubleshooting common installation issues

We will note here any common installation issues along with resolutions where possible. 

 Please keep in mind that smartCARS 3 is not a Canada Air Virtual application, so all support requests should be pointed at TFDi Design's support system . 

 I'm told not to run smartCARS 3 as administrator, but I am not. 

 This can happen if you have UAC disabled on your PC. It will make smartCARS 3 incorrectly assume you're running it as an administrator. You should re-enable it. 

 Where is smartCARS 3 installed? 

 %LOCALAPPDATA%\TFDi Design\smartCARS 

 I only get a white screen when launching smartCARS 3 

 Try these steps to resolve: 

 

 Uninstall smartCARS 3 

 Navigate to %LOCALAPPDATA%\TFDi Design and delete its contents 

 Reinstall smartCARS 3